211 Success Story

We recently celebrated National 211 Day on February 11^th. 211 San Joaquin connected over 160,000 residents to health and human services and programs in 2021-another historic year to celebrate. 211 played a critical role in connecting seniors to the COVID-19 vaccine, and here is just one of those stories fresh in our memory:

A senior called into 211 to get help with registration to get her COVID-19 vaccine. The caller shared that she lives alone and doesn’t have access to the internet or a computer. She doesn’t know much about computers so she would not know where to begin. Her husband was also the one doing all of the appointment scheduling for her. The Call Specialist scheduled an appointment for the caller and provided her with the directions to the vaccine clinic. In speaking with the senior, the senior shared that she has been dealing with the loss of her husband. She hasn’t been anywhere since he passed away a year ago. They were married for over 40 years. The caller was referred to bereavement support resources. A follow up call was performed. The senior is receiving bereavement counseling and is adjusting well. She is going to the senior centers and meeting up with friends. The Call Specialist was also able to schedule the senior her 2nd dose appointment. The senior appreciates the Call Specialist calling to check up on her and assisting with scheduling the 2nd dose appointment. The senior was pleased with the extra steps that the Call Specialist took to assist her.  

211 is available 24/7, in over 200+ languages, and is free and confidential. Call 211, text your zip code to 898211, or visit our website: www.211sj.org.