211 Success Story

A mother called into 211 San Joaquin originally looking for electric bill assistance. While talking with her, she expressed how difficult it is for her to care for her daughter with special needs. She mentioned she is now her full-time caretaker and her income was affected. A relative told the mother about 211 so she decided to make the call.

Our 211 Call Specialist performed a resource search in the 211 San Joaquin Database and found a few resources to help pay her electric bill. She was referred to HEAP and REACH for utility payment assistance. Our Call Specialist also found a resource called DRAIL to assist her and her daughter further to look for resources for independent living. After the phone conversation, our Call Specialist offered to perform a follow-up call to check in and see how the resources worked out for the mother.

Once our Call Specialist reconnected over the phone, the mother mentioned she was able to apply for HEAP. She is still waiting on a response about her application. The mother also mentioned they need bed pads and diapers. In our second phone call, 211 was able to provide her information to Tracy Interfaith as they provide diapers and food to those in need. The mother expressed how nice it was to have 211 available for resources and convenient it is being a telephone service available anytime.

If you need help, let 211 be your guide. No matter the situation, the Call Specialists at 211 listen, identify underlying problems, and connect people in need with resources and services in San Joaquin County.